MYSTICAL VALLEYS OF LADAKH BIKE EXPEDITION

Booking Information:

• To reserve a slot, pay 2500 per person when booking the trip
• Balance payment need to pay 30 days before the tour starts
• Endeavour Ladakh is not responsible for roadblocks, flight cancellations, or unforeseen situations
• For children aged 5-8 yrs, it’s 30% of the total cost (without bed)
• Children above 8 yrs are considered adults (extra mattress provided)

Cancellation Policy:

• For the cancellation of services for any reason, Endeavour Ladakh must be notified in writing at endeavour.ladakh@gmail.com. At the time we receive your written cancellation, refunds based on the total fare are as follows:

  • 30+ Days Before Departure: 50% of the total cost refunded.
  • 15-29 Days Before Departure: 20% of the total cost refunded.
  • 7-14 Days Before Departure: 10% of the total cost refunded.
  • Within 7 Days: No refund.
  • No show due to Fight cancellations: No refunds.
  • Note: The booking amount paid for confirmation is non-refundable for all trips.

  Cancellation Policy by Endeavour Ladakh

  • If the minimum requirement of 7 participants is unmet, or due to other unforeseen circumstances, we reserve the right to cancel the tour. In such instances, a full refund will be issued.

Rescheduling Policy (Fixed Departure & Private Trips)

• More Than 30 Days Before Travel: One-time rescheduling is complimentary.
• Within 15 Days: Changes are subject to availability and will incur a rescheduling fee, which includes hotel and transporter charges, as well as an administrative fee of INR 2000.

Force Majeure & Circumstances Beyond Our Control

• We reserve the right to reschedule or cancel the tour due to uncontrollable events like natural disasters, political unrest, or war, etc. No compensation for financial loss will be provided. If high passes are inaccessible due to snowfall or floods, bike transportation may be arranged at an extra cost to the guest.
• Flight cancellation: Endeavour Ladakh is not responsible for any flight cancellations.

Child Policy

• Children under 5 years: Complimentary.
• Children aged 5-8 years: 30% of the package cost per person.
• Children above 8 years: Considered as an extra bed.
• Children above 12 years: Considered an adult.

Refund Process

• The refund amount will be processed within 5 business days.
• All applicable refunds will be done via Bank Transfer to the traveller’s account only.

Confirmation Policy:

Payments can be done in 3 parts:

• After processing the booking amount, you will receive an email confirmation.
• Once you have paid the 100% amount for your booking, you will receive an invoice containing all the information about the trip.

Payment Terms:

• Booking amount: 2500/- (Non-Refundable and Non-Adjustable)
• 40 days before the trip departure: 60% of the total cost is due.
• 30 days before the trip departure: 100% of the total cost is due.

Travel Insurance

• We strongly recommend purchasing travel insurance to safeguard your trip against unforeseen cancellations or emergencies.

By confirming your booking, you acknowledge and agree to abide by this cancellation policy. For further queries or assistance, please contact our support team.