Cancellation Policy

Cancellation Policy

• We strive to provide flexibility to our guests while maintaining the sustainability of our services. Please carefully review the following cancellation policy before making a booking:

Standard Cancellation Policy

Free Cancellation

• Cancellations made 30 days or more before the scheduled departure date are eligible for a full refund, minus any non-refundable fees (e.g., 20% booking fees).

Partial Refund

• Cancellations made between 15-29 days before the departure date will incur a 25% cancellation fee. The remaining balance will be refunded.

Limited Refund

• Cancellations made between 7-14 days before the departure date will incur a 50% cancellation fee.

No Refund

• Cancellations made less than 7 days before the departure date, after the trip has started, or in the middle of the tour are non-refundable.

Special Circumstances

• Force Majeure: In cases of unforeseen events (e.g., natural disasters, government restrictions, etc.), we reserve the right to cancel, reschedule, or modify your plans.

No compensation will be provided for monetary or value loss.

• In case of restricted access to high passes due to snowfall or floods, we may arrange bike transportation if deemed safe. This will incur additional costs borne by the guest.
• Medical Emergencies: Documentation may be required to process refund or rescheduling requests in case of medical emergencies.

Refund Process

• Refunds will be processed within 7-10 business days after receiving your cancellation request. Processing times may vary depending on the payment method used.
• Amendments to Booking
• Before 30 Days from Date of Travel: One-time amendment is complimentary.
• Within 30 Days from Date of Travel:
• Changes are subject to availability and will incur a rescheduling fee, including hotel and transporter charges, plus an administrative fee of INR 2000.

Travel Insurance

• We strongly recommend purchasing travel insurance to safeguard your trip against unforeseen cancellations or emergencies.

By confirming your booking, you acknowledge and agree to abide by this cancellation policy. For further queries or assistance, please contact our support team.